Privacy Policy
PRIVACY POLICY NOTICE
Date of issue 20th. May 2024
Ô Trois Oliviers respects your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Privacy Notice applies to personal information that we collect from you or you provide to us when you engage with Ô Trois Oliviers or our website at www.otroisoliviers.fr (the “Website”).
If you have any questions or concerns about how we use your personal information, please contact us using the details provided at the bottom of this Privacy Notice.
1. What does Ô Trois Oliviers do? Ô Trois Oliviers is a private residence in France that provides short-term guest accommodation.
2. What personal information does Ô Trois Oliviers collect and why? The personal information that we may collect about you broadly falls into the following categories:
· Information that you provide voluntarily is used in reporting to government agencies.
· The information we collect from you through our Website, in connection with virtual and in-person events and through correspondence with you, includes:
· your name, email address, phone number,
· information you include within any enquiry or request you make to us;
· information about yourself which you provide in correspondence with us; and
· comments and information about yourself which you submit to public areas of our Website.
We use this information to respond to enquiries and requests, send marketing communications, and create personalised content about products and services that may interest you.
In addition, about our customers or prospective customers, service providers and partners, we use your personal information to:
· provide you with information, products or services that you request from us;
· manage services we provide to you/your company or products/services you/your company provide to us;
· carry out our obligations under any contracts entered into between you/your company and us; and
· manage our relationship with you/your company.
If we ask you to provide any other personal information not described above, the personal information we will ask you to provide and the reasons why we ask you to provide it will be made clear to you at the time we collect your personal information.
Information that we collect automatically
When you visit our Website, we may collect certain information automatically from your device. In some countries, including the United Kingdom and countries in the European Economic Area, this information may be considered “personal data” or “personal information” under applicable data protection laws.
Specifically, the information we collect automatically may include your IP address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked. This includes the date and time, products you viewed or searched for, page response times, download errors, length of visits, and page interactions.
We collect this information to:
· Administer our Website and our internal operations, including troubleshooting, data analytics, testing, research, statistical and survey purposes;
· Improve our Website to ensure the content is presented most effectively for you and your device;
· Allow you to participate in interactive features of our service, if you choose to do so;
· Assist in our efforts to keep our Website safe and secure;
· Measure or understand the effectiveness of advertising we serve and deliver relevant advertising to you;
· Make suggestions and recommendations to you about goods or services which may be of interest to you.
Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below.
Information that we obtain from third-party sources
From time to time, we may receive personal information about you from third-party sources (including our business partners, technical, payment and delivery service contractors, advertising networks, analytics providers, search information providers and credit reference agencies), but only where these third parties have confirmed to us that they either have your consent or are otherwise legally permitted or required to disclose your personal information to us. We use this information to maintain and improve the accuracy of the records we hold about you and to send you personalised content.
We will combine this personal information with personal information we already hold about you and use this combined information for the purposes set out above.
Where we do not need your personal information to identify you, we may aggregate it into an anonymised form. We may do this to use the information for statistical purposes and to understand website interaction more generally.
Who does Ô Trois Oliviers share my personal information with?
We may disclose your personal information to the following categories of recipients:
· to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, including to enforce our terms of use or any other agreements or (iii) to protect your vital interests or those of any other person;
· to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
· to any other person with your consent to the disclosure.
Legal basis for processing personal information
Our legal basis for collecting and using the personal information described above will depend on the personal information and the specific context in which we collect it.
However, we will generally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
Suppose we ask you to provide personal information to comply with a legal requirement or to perform a contract with you. In that case, we will make this clear at the relevant time and advise you whether providing your personal information is mandatory (as well as the possible consequences if you do not provide your personal information).
Suppose we collect and use your personal information in reliance on our legitimate interests (or those of any third party). In that case, this interest is to operate our Website and communicate with you as necessary to provide our services and for our legitimate commercial interest, for instance, when responding to our queries or improving our Website. We may have other legitimate interests; if appropriate, we will inform you at the relevant time what those legitimate interests are.
If you have questions about or need further information about the legal basis on which we collect and use your personal information, please use the contact details provided under the “How to contact us” heading below.
Cookies and similar tracking technology
We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you, including to serve interest-based advertising.
How does Ô Trois Oliviers keep my personal information secure?
We use various technical and organisational measures to protect the personal information we collect and process about you. These measures are designed to provide a level of security appropriate to the risk of processing your personal information.
Specific measures we use include (amongst others):
· physical security and access to all Ô Trois Oliviers premises
· all access to computer hardware is password protected, with encryption and default security firewalls in place;
· transfers of data between your device and our servers are encrypted using SSL and TLS encryption protocols;
· staff access controls to personal information;
· security standards consistent with Payment Card Industry Standard (PCI DSS);
· staff data protection training.
As with any content published on the Internet, any content, including personal information, that you contribute to be shared, published or transmitted to other users of our Website is visible to other users and can be read, collected, or used by them. We urge you to be careful about giving out information in public areas of our Website. Please note that, even after removal, copies of your content, including personal information, that you contribute to be shared, published or displayed on our Website, or transmitted to other users of our Website, may remain viewable in cached and archived pages, and may have been saved by other users.
Data retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a requested service or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it. If this is not possible (for example, because your personal information has been stored in backup archives), we will securely store it and isolate it from any further processing until deletion is possible.
Your data protection rights
Where you are located in the UK or EEA, you have the following data protection rights:
· Suppose you wish to access, correct, update or request the deletion of your personal information. In that case, you can contact us anytime using the contact details provided under the “How to contact us” heading below.
· In addition, you can object to processing your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
· You can opt out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in our marketing e-mails. To opt out of other forms of marketing (such as postal marketing or telemarketing), please contact us using the contact details provided under the “How to contact us” heading below.
· Similarly, if we have collected and processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted before your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
· You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please get in touch with your local data protection authority.
We respond to all requests from individuals wishing to exercise their data protection rights by applicable data protection laws.
How Ô Trois Oliviers handles complaints
All complaints regarding Ô Trois Oliviers's handling of personal information under this Policy should be made in writing to the following:
When Ô Trois Oliviers receives a complaint, we will:
· Acknowledge receipt of that complaint within 30 days.
· If we cannot resolve a complaint within a reasonable time after that, we will provide you with reasons for the delay and the time at which we expect to be able to resolve the complaint.
· Additionally, you may wish to contact the Commission nationale de l'informatique et des libertés (CNIL) in relation to the handling of your personal information on:
Phone: +33 (0)1 53 73 22 22
Mail: Commission nationale de l'informatique et des libertés
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07
FRANCE
Children’s information
We do not knowingly collect or solicit personal information from anyone under 18. If you are under 18, please do not send personal information about yourself without your parent’s or legal guardian’s express consent. Suppose we learn that we have collected personal information from a child under the age of 18 without permission from the parent or legal guardian. In that case, we will investigate and delete that information as soon as reasonably practicable. If you believe a child under 18 may have provided us with personal information, please contact us using the contact information in the ‘How to contact us’ section.
Third-party links
Our Website may, from time to time, contain links to and from the Website of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that they have their privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these Website.
Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changes in legal, technical, or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of our changes. We will obtain your consent to any material Privacy Notice changes if and where applicable data protection laws require this.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
How to contact us
If you have any questions or concerns about our use of your personal information, please get in touch with us using the following details: info@otroisoliviers.fr
The data controller operating the Website is Ô Trois Oliviers.